SaaS (Bike & Equipment Rental)
Automated AI customer health scoring system that pulls data daily from CRM, support, and billing platforms, calculates weighted health scores weekly across 7 metrics with seasonal adjustments, and generates plain-English AI summaries explaining why each account is healthy or at risk.
Went from manual health reviews 2-3 times per year to automated weekly scoring across all 800+ accounts — giving CSMs an instant, prioritized view of churn risk without touching raw data.